Thank You for Your Order!


IMPORTANT!: 
Due to back-order, your order will ship approximately 4 weeks from your order date!  Thank you for your patience and understanding. Your business is much appreciated!

THANK YOU FOR ORDERING FROM JOURNEY TO MY ROOTS!
I truly appreciate your business. I know there are lots of products out there so that you chose one of the Journey to My Roots products means a lot to me. With that appreciation comes a great sense of responsibility to both satisfy your hair needs and meet your customer service needs!


So now that you've ordered, here is what you should expect...

Product Shipping/Delivery

Quench Moisturizer: Please allow 2-3 weeks for delivery
If you have not received your order after this time, please email me at journeytomyroots@live.com. I will look up your tracking information or provide an update on the expected delivery date.
If melting or settling occurs during shipping, simply refrigerate product and re-whip with the included cinnamon stick! If your product is damaged or leaks during shipping, please contact me immediately for a replacement or otherwise agreeable resolution.

The ABC's of Hair Speak: Please allow 1-2 weeks for delivery of your booklet. If you have not received your order after this time, please notify me at journeytomyroots@live.com. I will look up your tracking information.

Telephone/Skype Consults: Within 48 hours of your order, you will receive an email with a basic questionnaire about your journey. It also includes a section for you to list the issues you are currently dealing with and the specific topic(s) you would like to discuss during the call. Upon completion and receipt of your completed questionnaire, you will receive an email to schedule the actual consult. 

Customer Service
Questions, comments, or concerns? 
Please email to journeytomyroots@live.com
Posting to Facebook DOES NOT constitute a customer service contact. 
While I try, I do not always receive each Facebook notification thus I cannot guarantee a response via this forum. 
So again, please direct ALL customer service issues to journeytomyroots@live.com
Please allow 48-72 hours for a response (excluding weekends). 


Satisfaction
The ABC's of Hair Speak: Refunds are not available
Telephone Consults: Refunds are not available
Quench orders: While I fully expect you to thoroughly love Quench, fact is, everything is not for everybody. Unfortunately, due to the specialty nature of this product, refunds are not available. 
Exceptions may be made on a case by case basis and at the discretion of the seller. 
Exceptions may also be made in cases where shipping damage has occurred.
Journey to My Roots is not responsible for lost or stolen orders.

Disclaimers
This product is not intended to diagnose, treat or cure any medical condition.
If irritation occurs, discontinue use.
If irritation persists, seek medical care as required.
Journey to My Roots bears no legal responsibility due to adverse effects of usage.

This product includes unrefined shea butter, almond oil, and castor oil. While not commonly indicated among peanut allergies, those with peanut allergies should use with precaution.

If irritation occurs, discontinue use.
If irritation persists, seek medical care as required.
Journey to My Roots bears no legal responsibility due to adverse effects of usageusage or handling of this product.

Women who are pregnant or breast feeding should NOT use minoxidil 2%.
Please order Quench WITHOUT minoxidil during this blessed time!

Use during pregnancy is at ones own risk.
Journey to My Roots bears no legal responsibility due to adverse effects of usageusage or handling of this product.

As balding and hair loss is not a health issue commonly seen in children, there have been no large scale clinical studies on the use of minoxidil (aka Rogaine) in children.
With children, use with caution.

If irritation occurs, discontinue use.
If irritation persists, seek medical care as required.
Journey to My Roots bears no legal responsibility due to adverse effects of usage usage or handling of this product.

I developed this product based on my own knowledge and my hair's needs. Beyond that, the safety of this product has not been tested.

Journey to My Roots bears no legal responsibility due to adverse effects of usage or handling of this product.